Director of Retail Operations

We are seeking a dynamic and experienced Director of Retail Operations to lead the daily operational execution, team performance, and retail excellence across multiple retail locations within our Retail and Consumer Operations Business Unit.

This key leadership role is instrumental in translating strategic direction into actionable results at the store level, ensuring operational consistency, financial performance, and exceptional customer experience.

Reporting directly to the Vice President – Retail & Consumer Operations, the Director will champion company values across all divisions—including Building Centres, Food Stores, and Gas Bars—and will play a critical role in fostering employee engagement, health & safety, and community impact.

Key Responsibilities include:

• Operational Leadership:

Oversee all retail operations within assigned divisions, ensuring alignment with corporate goals, operational policies, and brand standards. Set clear performance expectations and monitor execution for consistency and effectiveness.

• Team Support & Development:

Lead and coach Store Managers and retail teams to deliver exceptional customer service, optimized operational procedures, and strong merchandising standards. Conduct regular site visits and performance reviews to ensure continuous improvement.

• Financial Performance Management:

Monitor key financial metrics across all retail operations, including sales, margins, expense control, and inventory management. Identify performance gaps and implement corrective action plans to drive profitability.

Qualifications:

• You have post secondary education in Business, Retail Management or a related field.
• You have 7+ years of progressive retail leadership experience with a minimum of 3 years in a multi-unit management role.
  
• You have a strong understanding of retail KPI’s, merchandising standards and customer experience expectations.
  
• You can demonstrate financial and operational acumen, with a results-driven approach.
  
• You possess leadership qualities and demonstrate excellent communication, organization, time management, process management and problem-solving skills.
  
• You have the ability and willingness to travel regularly within the Pembina Co-op trading area.

Why Join Pembina?

• Opportunity to make a significant impact at a strategic and operational level.
  
• Work within a purpose-driven organization that values people/community, integrity, excellence and responsibility.
  
• Competitive compensation and benefits package and an employer-contributed pension plan.
  
• Supportive and collaborative team culture.
  

TOTAL REWARDS PACKAGE

At Pembina Co-op we offer the following as part of our total rewards package:

• a competitive base salary with the additional incentive of a commission and bonus structure based on sales targets!
  
• a robust benefits package
  
• employer matched pension plan contributions
  
• paid vacation and sick days
  
• training opportunities for career development
  
• and so much more!

If you would like to build your future with an established company that fosters a culture of teamwork and innovation, please apply by submitting a detailed application in confidence to Becky Switzer, VP — People & Culture.

APPLY NOW

At Pembina Co-op, we embrace diversity and inclusion, and we are working to create a workplace that is as diverse as the communities that we serve. We support and provide an environment that allows all to bring their whole selves to work.